You probably remember me telling you about the eBay comforter I bought in mid December from NameBrands4Home (aka- Name Brands for your Home)? Remember how I was getting ripped off and had to make a PayPal claim?

Well the case was closed because she made a partial payment! She claims she doesn’t have to make a full payment, only what DHL reimburses her when she files her insurance claim, all because I didn’t buy the shipping insurance. I didn’t buy the shipping insurance because I was purchasing through PayPal and thought PayPal had some kind of “buyer’s protection” “up to $1,000″ or some shit. But the fact of the matter is: I paid her $155 and she should either give me the money back in full of give the comforter. Period. She made the mistake of sending my comforter to another buyer in a completely different part of the US and not to my confirmed mailing address. Seems for this reason alone, nevermind integrity and honesty, she should freakin’ give me my money back! THIS HAS NOTHING TO DO WITH SHIPPING INSURANCE, this has to do with the incompetency of a business. The comforter would have made it here fine without shipping insurance if she would have mailed it to the correct location. Now I know people make mistakes, I’m the Queen of absentmindedness. But when you make a mistake at someone else’s expense, you should have the integrity not to RIP THEM OFF on top of it! Does no one give a fart about customer service anymore?

Long story short… The blanket was $120 and the shipping $35 for a total of $155. Guess how much she gave me back after this NIGHTMARE of an experience?

$112!!!

$112!!!

$112!!?

WTF?

I lost $43. I don’t even have enough to buy the comforter set from someone else now.

Yeah, I suppose not everyone has a bad experience, but mine was HORRIBLE. That 1 in 100 chance of getting ripped off happened to me, and it could happen to anyone else out there looking for a comforter set too. All I can say is that if you are looking for comforters, shop with one of the hundreds of other sellers on eBay that will give you a good deal AND have integrity and honesty as a bonus.

With that said, I am appealing the decision through PayPal. What’sherface wrote me an e-mail right before I made the PayPal dispute where she admitted to it being her mistake and promising that she would give a FULL REFUND. Seems my making a dispute changed her tune. Here’s the e-mail:

“Dear Stepherz,I have done everything in my power to fix this problem. I have spent several frustrating HOURS on the phone with DHL over the holidays. If you think something is “fishy”, then I will give you all the facts…the other set purchased was item number _______ on Dec. 16th. Yours, hers, and several others went out on the same day. I did not personally mix up the labels, they were done by an employee. The tracking number for your package (which ended up being wrong) was ________. The tracking number of the package that was holding your set was ________ and if you were to call DHL, they would tell you that on that number it is noted to redirect the package to your address. That is why I am able to file a loss claim because they delivered it to the first address when indeed it should have been sent to you. Now, what happened with the package is a mystery to me because the woman claims it was never delivered to her. DHL did go back and try to retrieve it…pick up confirmation (____)tracking number (________), but she says she does not have it. Your package is LOST which means I have to wait for a loss claim. You may still get it seeing as how no one knows where it is. You did not purchase insurance on the item, and if you read my auction, it states that I am not responsible for uninsured items. However, due to the fact that there was a mistake made possibly resulting in the loss, I am going to reimburse you the whole amount although I will only get $100 from the claim. I also paid for DHL to go attempt to pick up the package with knowledge that it probably wouldn’t be there. I had to pay DHL $10 for each day they attempted pick-up at your house (3 days) plus the additional shipping to get that other package to it’s owner. Does that sound like someone who doesn’t care? I apologize that a mistake was made, but I have done everything I can possibly do. This all should have been fairly simple, and would have been if DHL could follow directions.

Namebrands4Home” (aka– Name Brands for Home)

It’s disappointing because I expect that everyone is “of their word”. If you can’t trust what a person says, what can you trust about them? Especially when their actions contradict what they say. She seemed like a nice person until I started getting antsy and expressed my discontent. But wasn’t my discontent justified when I spent $150 on an item and still hadn’t received it weeks later? I mean, I’m not a rich woman and this was a real treat for me. Mothers don’t get to buy themselves nice things when there are school supplies, diapers, food, and clothes for children to buy. It’s disappointing because I expect that everyone is “of their word”. If you can’t trust what a person says, what can you trust about them? Especially when their actions contradict what they say. She seemed like a nice person until I started getting antsy and expressed my discontent. But wasn’t my discontent justified when I spent $150 on an item and still hadn’t received it weeks later? I mean, I’m not a rich woman and this was a real treat for me. Mothers don’t get to buy themselves nice things when there are school supplies, diapers, food, and clothes for children to buy.

I’ll let you know what comes of this…