I can’t really tell you how chaotic this house is at times, and give it any justice. CHAOS. I only have 3 children, but too often they are yelling (Bella), biting, pinching (Noah), and being a smart ass (Austin). Don’t get me wrong, I adore them and they are FANTASTIC kids. But… Well, here’s a little example of the craziness:

In the first hour of being awake, I dealt with 11 temper tantrums, one serious bite, and a few bruises from a pinching Nooskers. All I wanted was a cup of coffee. After 1.5 hours, I finally had a quiet moment. I was making a cup of coffee and the kids were quietly watching television (shahhh, right). I finished making the perfect cup (which is a small art form) and then started walking to the living room. As soon as I reached it… “AHHHH! NOOOOO! WHAT? IS? THIS?” Noah had grabbed the giant bottle of blue acrylic paint off of the kitchen table (I know, I know) and squirted it all. over. my. area. rug! I panicked and started wiping it. Wiping it spread it. Panic. Gray hairs simultanuously popping out of my scalp.

But then I had a fruition. I own a Bissell Spot Bot. I yanked that bad boy out of my closet and it cleaned it up like a champ. Shew.

Now some history…

I started noticing these weird burn marks in my bedroom rug. No one smokes in our house, and yet it didn’t look anything like a ciggy burn anyways. There weren’t burns on any of my other rugs, and the other rugs are wool. The one in my bedroom is a weird cheap synthetic fiber.

Back to the story…

So a couple of months ago I bought a Bissell PowerVac for $45. I have light vacuuming (mostly pergo flooring), so I couldn’t justify spending very much for it. I didn’t love the machine, it quit having good suction, and I finally relaized that it was the vacuum putting the weird burns in my rug. It only does that when it’s sitting upright and I’m using the hose to vacuum under the bed or in corners. I figured it was because the brush keeps turning and causing friction while the vacuum sits in one place— thus the burns. So, I took it back to Wal Mart. They wouldn’t allow me to exchange it for another machine and made me get the same peice of crap vacuum. SAVE YOUR RECEIPTS, Y’ALL!

Today, I vacuumed under my loveseat with the vacuum’s rediculously short hose. The vacuum always tips because the hose is so short. Today it tipped and then laid against the couch while I wasn’t paying attention… THIS is what happened. And this is only ONE of the burn marks it made as I busily vacuumed. Stupid me. Stupid worthless fire hazzard peice of crap Bissell! Seriously, shouldn’t it be recalled if it’s burning holes in whatever fiber it sits on for longer than a moment? Isn’t that some kind of fire hazzard or something?

So I called Bissell. The Rep was extremely condescending and rude. She insinuated that I was lying and changing my story, saying “I have this conversation recorded and I can replay what you said earlier in our conversation”. I told her, “No, I’m not changing my story. You just aren’t listening to me through all of your blabbering about why this is my fault. PLEASE rewind and play it back. PLEASE!?” She said that Bissell wasn’t going to have any responsibility in it because I wasn’t using the product as the manufacturer recommends. She continued to talk down to me and tell me that I purposely ruined my own furniture so that I could get new ones. I explained that the couch burns might have been a weird situation because it tipped and then landed on the bottom front of the couch, I didn’t mean for it to be used that way. But the rug burns, happened when the vacuum “…was very fucking much being used as recommended, you condescending jerk!”

She said, “Stephanie, if you speak to me that way again I will disconnect this call.”

Bitch. Disconnect the call, you aren’t helping me anyways!

But seriously, how can you be calm and pleasant with someone that accuses you and talks down to you? You kind of rise a person’s defenses when you accuse them of lying about burns on a $200 rug and a $1000 couch. Nevermind that my $200 rug and my $1000 couch are fug fug fug now! She could have at least apologized or offered to replace the stupid machine with one that won’t burn my house down!

So, long story short… Don’t buy the Bissell Vacuums. I love my Spot Bot but will never buy another Bissell Vacuum again. Now I have to check my homeowner’s insurance policy to make sure that it will cover my house burning down from a peice of crap vacuum? Or, maybe I’ll just stick to a Dyson or Dirt Devil next time…