Sealy Mattress Disappointment

We purchased a king sized mattress at American Home Furnishings of Farmington, NM less than one year ago. The bed seemed like a dream come true. Within the first couple of months, it proved to be otherwise…

We spent $1400 on this mattress. We’re young, fit, and average sized people. But the bed began caving in where our bodies lie. After only a few months of sleeping on the mattress, the body indentations were so prominent that we could no longer meet in the middle of the bed to cuddle and spoon. In the middle of the bed there is a large hump that is even visible when we aren’t lying on the mattress.

In addition, the mattress never came with a warranty label which is required by law. There were no signs that it had even even been applied to the bed– no strings hanging, no marks, no indication there was ever a label there…

American Home Furnishings of Albuquerque sent a representative by our house to access the mattress. He said that there were a few minor marks on the mattress that would likely void any warranty for us. First of all, there wasn’t even a warranty tag on the bed. Second, the marks on the bed were very superficial and I was able to wipe them off with a wet wipe. They were very minor and DID NOT cause the bed to make these unbelievable body indentations.

The bed is clearly not safe for our baby. If we, as grow adults, can hardly turn from side to side once our bodies sink into these cave-ins, Caleb cannot lie in this bed at all and be safe. I could understand this type of wear on a bed if it were 5 years old, maybe even 10 years. But this mattress is only a few months old!

For $1400, we shouldn’t wake up in pain. Sometimes one or both of us end up sleeping on the couch to be comfortable. Jeremy wakes with back pain and my hips hurt so bad all night that I can’t even sleep a wink without taking Tylenol PM before bed. I HAVE NEVER HAD PROBLEMS WITH MY HIPS! At first I thought it was because I had some extra weight from pregnancy. But I am back down to my pre-pregnancy weight and I am still hurting at night.

Please don’t insult my intelligence by saying that the minor, superficial spot on the bed is why this bed is not under warranty. This bed was obviously a re-call or returned because it is unacceptable because, otherwise, why was the warranty label missing?

Please, Sealy and American Home Furnishings, I am not a difficult person and I have NEVER wanted to exchange a product before, especially one of this size. But this is just down right unfair. Mattresses should last longer than 10 months. I want to sleep again. Just exchange the mattress…

Contact Stephanie and Jeremy L.:    wwwstepherzcom@yahoo.com

Posted by: stepherz | 01-29-2010 | 06:01 AM
Posted in: General